Privacy
Recording Consent Disclaimer
A. YOUR CALL WITH RAFT
You have received an invite to join a call, virtual meetings, or web conference (“call”) with
Vector AI Ltd (trading as Raft) (“Raft” “we” “us”).
Please note that we would like to record our calls with you to focus on your needs and
expectations, instead of taking notes, and to enable our team to provide you with an even
better experience with us.
To help us fulfill this purpose, we use Gong.io as a service provider to record the calls,
provide us with the transcripts, extract relevant information for call summaries and
analytics, and make intelligent recommendations to improve our service.
For more information on how we use, transfer and share your personal information, our
data retention policy, and your rights as a data subject, please refer to our privacy policy
(https://www.raft.ai/privacy).
B. WE NEED YOUR CONSENT
PLEASE NOTE THAT WE ALWAYS REQUIRE YOUR CONSENT TO RECORD THE CALL.
BY CLICKING “ACCEPT”, “JOIN”, “CONSENT” OR SIMILAR IN THE POP-BOX WHICH WILL APPEAR BEFORE YOU JOIN THE CALL, YOU WILL GIVE US YOUR CONSENT TO START RECORDING THE CALL. IF YOU DON’T CONSENT TO THE RECORDING OF THIS CALL WE WON’T RECORD IT.
C. REVOKE OR WITHDRAW YOUR CONSENT
You can change your mind at any time. Your consent to the recordings can of course be revoked at any time during or after the call by telling the Raft representative on the call or contacting Raft as described in our privacy
policy (https://www.raft.ai/privacy).
D. WHAT INFORMATION DO WE COLLECT AND WHY?
We record calls to focus on you instead of taking notes, and for enhancing our service and internal training purposes. It allows us to more effectively facilitate our customer service efforts, customer onboarding, product implementation and technical integration and to review and improve the quality of our customer call interactions, our operational efficiency and a seamless service integration across Raft’s teams during product set-up and integration. For this, we create recording transcripts and summaries of the key points
discussed on the call. Review of the recordings and transcripts through analytics models
enables us to better understand your service requirements discussed on the call.
After the call, we will share a link with you so that you can also access the recording.
E. SENSITIVE INFORMATION
Please do not share any sensitive personal information of any kind. We do not request and have no intention to collect this type of information. We also do not intend to record people around you. Please make sure that other persons in your surroundings are not recorded unintentionally, or that you have provided them with this notice and they acknowledged their approval to the recording.
HOW TO CONTACT US
• Email: compliance@raft.ai
• Mail: Raft, Level 3, 22 Southwark Bridge Road, London SE1 9HB, United Kingdom
If you are in Europe or the UK you may also contact our EU GDPR Representative DataRep or our UK Data Protection Officer DataGuard as described in the section “Notice to European Users” in our privacy policy (https://www.raft.ai/privacy).
Your team was hired to move freight, not data
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Your team was hired to move freight, not data
See how Raft can eliminate the manual work holding your business back.
Your team was hired to move freight, not data
See how Raft can eliminate the manual work holding your business back.